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Our automatic delivery system is forecasted by a computerized Degree Day program that determines optimal delivery time based on temperatures, tank size, previous usage patterns and other factors. Each home is different and usage varies depending on countless factors such as unseasonable temperatures, efficiency of equipment, number of residents or guests in the home or other heating sources. While we will do our best to monitor your usage, it is your responsibility to notify us of any unexpected changes and to monitor your tank level. Your account can be cancelled or changed at any time via written notice.